Responsible Gaming at 23taka

1. Age Restriction Policy

At 23taka, we take our obligation to prevent underage gambling with the utmost seriousness. Every player who creates an account on our platform is required to confirm at registration that they are 18 years of age or older. This confirmation is a binding declaration, and any account found to belong to an individual under 18 will be suspended immediately, with all balances forfeited and, where legally required, reported to the relevant authorities.

As part of our Know Your Customer (KYC) verification process, 23taka may request government-issued identification documents — such as a National Identity Card (NID), passport, or birth certificate — to confirm a player's age and identity. This process is a standard practice across responsible gaming platforms worldwide and is one of the most effective safeguards against underage access. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh are subject to the same age verification standards without exception.

Protecting Minors in Your Household

If you share a device, computer, or mobile phone with younger family members, we strongly recommend taking the following precautions to prevent underage access to the 23taka platform:

• Never leave your 23taka account logged in on a shared device.
• Do not share your login credentials with any other person, including family members.
• Consider using parental-control software on shared devices to restrict access to gambling websites.
• Log out of your 23taka account immediately after each session on a shared device.
• Store your password securely and do not record it in a location accessible to children.

2. Recognising Problem Gambling

Gambling is a popular pastime enjoyed by millions of people across Bangladesh — from BPL cricket season to live casino evenings — without ever causing harm. However, for a minority of players, gambling can develop from a recreational activity into a behaviour that negatively affects finances, mental health, relationships, and work performance. Recognising the early signs of problem gambling is the first and most important step toward regaining control.

Problem gambling, sometimes referred to as gambling disorder, is characterised by an inability to resist the urge to gamble despite awareness of the negative consequences. It exists on a spectrum: some players may experience mild difficulties, while others develop a more severe dependency that requires professional intervention. 23taka is committed to helping players at every point on this spectrum access the tools and support they need.

Common Warning Signs

The following behavioural and emotional patterns may indicate that gambling is becoming a problem. You should consider seeking support if you regularly experience any of the following:

• Chasing losses: Continuing to gamble in an attempt to recover money that has already been lost, often leading to larger losses over time.
• Spending beyond your means: Wagering money intended for rent, food, utility bills, bKash repayments, or other essential expenses.
• Concealment: Hiding the extent of your gambling activity from family members, friends, or colleagues.
• Preoccupation: Spending a significant portion of the day thinking about gambling — planning future sessions, reviewing past bets, or calculating odds — even when not actively playing.
• Escalation: Finding that you need to gamble with progressively larger amounts of money to experience the same level of excitement or satisfaction.
• Inability to stop: Making repeated unsuccessful attempts to reduce, control, or completely stop gambling.
• Emotional distress when not gambling: Feeling restless, anxious, irritable, or low in mood during periods when you are not gambling.
• Borrowing to gamble: Taking loans, using credit facilities, or borrowing money from family and friends specifically to fund gambling activity.
• Neglecting responsibilities: Missing work, family obligations, or social commitments because of gambling.
• Gambling as an escape: Using gambling as the primary way to cope with stress, anxiety, depression, loneliness, or other difficult emotions.

3. Self-Assessment Questionnaire

The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer each question honestly, based on your gambling behaviour over the past 12 months. If you find yourself answering "yes" to three or more of these questions, we strongly encourage you to reach out to our support team or one of the independent support organisations listed in Section 7 of this page.

4. Player Protection Tools

23taka provides a comprehensive set of player protection tools that are available to every registered account holder at no charge and with no waiting period. These tools are designed to give you direct control over how you engage with the platform, and all requests to activate them are acted upon promptly by our support team. You do not need to provide a reason to use any of these tools — they are available on request, no questions asked.

5. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the 23taka platform. When you request self-exclusion, your account is immediately closed and access to the platform is blocked for the duration of the exclusion period you choose. Self-exclusion is the right choice if you feel that gambling has become a significant problem in your life, or if you have tried other tools and found them insufficient.

How Self-Exclusion Works

To request self-exclusion, contact the 23taka support team at [email protected] with the subject line "Self-Exclusion Request". State clearly the duration of exclusion you are requesting. Upon receipt, our team will action the request as a priority — typically within one hour — and send you a written confirmation that your account has been closed and access blocked.

Available Exclusion Periods

• 6 months — recommended for players experiencing early-stage difficulties who intend to return to recreational play after a structured break.
• 1 year — recommended for players who have found that shorter cooling-off periods have not been sufficient.
• 3 years — recommended for players who have experienced significant financial, relational, or psychological harm related to gambling.
• Indefinite / Permanent — for players who wish to stop gambling permanently. A permanent self-exclusion cannot be reversed.

What Happens During Self-Exclusion

• Your account is immediately locked and login access is removed.
• You will not be able to deposit, place bets, or access games for the duration of the exclusion period.
• Any available balance in your account at the time of exclusion will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank account) within five business days.
• Pending bonus balances are forfeited at the time of exclusion.
• 23taka will suppress all marketing communications to your registered email and phone number for the duration of the exclusion.

Reactivating After Self-Exclusion

After the minimum exclusion period has passed, you may request reactivation by contacting [email protected]. Reactivation requests are subject to a mandatory 24-hour reflection period before they are processed, ensuring that requests made in moments of impulse do not lead to immediate account reinstatement. Permanent self-exclusions cannot be reversed under any circumstances.

6. Deposit & Bet Limits Explained

Setting deposit and bet limits is one of the most practical steps you can take to ensure that gambling remains within your personal entertainment budget. 23taka's limit tools are designed to be simple to activate, immediate in effect, and transparent in how they work.

Deposit Limit Parameters

Deposit limits can be set across three time frames to suit your preferred budgeting cycle:

• Daily deposit limit: Caps the total amount you can transfer into your 23taka account within any rolling 24-hour period. Suitable for players who prefer to manage their budget on a day-by-day basis.
• Weekly deposit limit: Caps the total across a rolling 7-day window. A good option for players who typically play across the weekend, including during BPL or IPL match days.
• Monthly deposit limit: Caps the total across a rolling 30-day window. Recommended for players who want to set a firm monthly entertainment budget, similar to how one might budget for other leisure activities.

Decreasing vs. Increasing Limits

To protect players from impulsive decisions, 23taka applies an asymmetric rule to limit changes:

• Decreasing a limit takes effect immediately upon confirmation. If you lower your daily deposit cap from ৳5,000 to ৳2,000, the new lower cap applies from that moment.
• Increasing a limit is subject to a minimum 24-hour cooling-off period before the higher limit comes into force. This provides a window in which to reconsider the decision before it takes effect.

Bet Limits and Loss Limits

In addition to deposit controls, 23taka supports per-bet stake limits and session loss limits. These are particularly useful for players who fund their accounts in lump sums but want to control the rate at which they wager within a given session. Contact [email protected] to configure these parameters to your specific requirements.

7. Support Resources

If you feel that gambling is negatively affecting your life, or the life of someone you care about, professional help is available. Seeking support is a courageous and positive step, and you do not need to be in crisis to reach out. The organisations and resources listed below can provide confidential guidance, counselling, and practical assistance to individuals and families affected by problem gambling in Bangladesh and internationally.

Talking to Someone You Trust

Sometimes the first and most accessible step is speaking openly with a trusted family member, close friend, or religious figure about the difficulties you are experiencing. People in your immediate network — whether in Dhaka, Chittagong, Rajshahi, Khulna, or Sylhet — may be able to provide practical support, a listening ear, or help you access professional resources. Breaking the silence around gambling difficulties is often the hardest part; it is also the most important.

Financial Counselling

If gambling has resulted in debt, financial stress, or difficulty meeting essential obligations, a qualified financial counsellor can help you develop a structured repayment plan, negotiate with creditors, and build a sustainable budget going forward. Many counselling services are available free of charge or at low cost through non-governmental organisations in Bangladesh. 23taka's support team can provide general guidance on where to access these services upon request.

Mental Health Support

Problem gambling is closely linked to mental health conditions including anxiety, depression, and stress. If you are experiencing persistent low mood, anxiety, or emotional distress alongside gambling difficulties, speaking with a mental health professional — such as a psychologist, counsellor, or psychiatrist — can be highly beneficial. Mental health services are available in major cities across Bangladesh including Dhaka, Chittagong, and Sylhet.

8. Contacting 23taka for Responsible Gaming Support

Our dedicated support team is available 24 hours a day, seven days a week, every day of the year — including during Eid, Pohela Boishakh, and public holidays — to assist players who need help managing their gambling activity. We treat every responsible gaming request as a priority, and you can expect a substantive response within one hour during peak hours and within four hours at off-peak times.

When contacting us about responsible gaming matters, using a clear subject line helps us route your message to the appropriate specialist immediately. The recommended subject lines for different types of requests are:

• "Self-Exclusion Request" — to close your account for an extended period.
• "Player Protection Request" — to set or modify deposit limits, bet limits, loss limits, session limits, or reality check reminders.
• "Cool-Off Request" — to request a short temporary pause of 24 hours to 6 weeks.
• "Privacy Enquiry" — for questions about the personal data we hold and how it is used.
• "Account Closure" — to permanently close your account if you wish to stop using the platform entirely.

You may also use the general enquiry email for any question or concern that does not fit the categories above. Our team will triage your message and connect you with the right person. We do not use automated response systems for responsible gaming requests — every message is read and responded to by a trained human team member.